KEEPRESIN does not issue refunds unless required by law. Exchanges can be made within 14 business days of receiving the goods. We can exchange for other items or a credit note of the same value of the piece/sbeing exchanged.
We strongly recommend that all exchanges posted to KEEPRESIN have a tracking number.KEEPRESIN is not responsible for any exchanges that go missing or lost on their way to us.
Please follow these steps to exchange your item/s:
1 - The item/s may be returned to KEEPRESIN , if in its original condition. You’ll be emailed a Credit Voucher for thesame value of the item/s being returned, valid for a year, that can be used online at www.keepresin.com.au
2 - Returns can be made within 30 days of receiving the goods from our online store
3 - Please note that we cannot offer exchanges on sale itemsand earrings due to health and safety reasons. No exceptions
4 - Post the item/s to:
KEEPRESIN Online Store-Exchanges
PO BOX 324, Mount Eliza, Victoria, 3930, Australia
We strongly recommend that all exchanges posted to KEEPRESIN have a tracking number. KEEPRESIN is notresponsible for any exchanges that go missing or lost on their way to us.
5 - When we have received the item/s we’ll email you the Credit Voucher
6 - If you have any questions please email us at firstname.lastname@example.org or call us on 1300 793 174